28-day returns
Changed your mind? Contact us within 28 days of delivery to request a return.
How to start a return
Email support@wallnest-home.store with your order number. We'll reply with return instructions and the return address. Please contact us before sending anything back, as returns sent without instructions can't be processed.
Condition
Items must be unused and returned in their original packaging with all parts included.
Return shipping
Return shipping is paid by the customer, unless the item arrived damaged or we sent the wrong item.
Refunds
Once your return arrives and is checked, we refund the original payment method and email you to confirm. Your bank or card provider may take a few extra days to show the refund.
Damaged or incorrect items
If your rack arrives damaged or you received the wrong item, email support@wallnest-home.store with your order number and photos, and we'll make it right.